The primary purpose of this grievance procedure is to enable staff to air any concerns they may have about practices, policies or treatment from other individuals at work or from the Company, and to produce a speedy resolution where genuine problems exist. It is designed to help all employees to take the appropriate action, when they are experiencing difficulties, in an atmosphere of trust and collaboration.
Although it may not be possible to solve all problems to everyone’s complete satisfaction, this policy forms an undertaking by the Company that it will deal objectively and constructively with all employee grievances, and that anyone who decides to use the procedure may do so with the confidence that their problem will be dealt with fairly.
This grievance procedure is not a substitute for good day-to-day communication in the Company where we encourage employees to discuss and resolve daily working issues in a supportive atmosphere. Many problems can be solved on an informal footing very satisfactorily if all employees are prepared to keep the channels of communication between themselves open and working well. This procedure is designed to deal with those issues that need to be approached on a more formal basis so that every route to a satisfactory solution can be explored and so that any decisions reached are binding and long lasting.
If you cannot settle your grievance informally, you should raise it formally. This procedure has been drawn up to establish the appropriate steps to be followed when pursuing and dealing with a formal grievance.
In the event of you having a formal grievance relating to your employment you should, in the first instance, put your complaint in writing and address it to your manager. Where your grievance is against your manager, your complaint should be addressed to an alternative manager. A manager (who may not be the manager to whom your grievance was addressed) will then invite you to attend a grievance meeting to discuss your grievance and you have the right to be accompanied at this meeting by a trade union official or a fellow employee of your choice.
Every effort will be made to convene the grievance meeting at a time, which is convenient for you and your companion to attend. If this means that the meeting cannot be held within a reasonable period (usually within five working days of the original date set), we ask that you make arrangements with another companion who is available to attend. You must take all reasonable steps to attend the grievance meeting.
Following the meeting, the company will endeavour to respond to your grievance as soon as possible and, in any case, within five working days of the grievance meeting. If it is not possible to respond within this time period, you will be given an explanation for the delay and be told when a response can be expected. You will be informed in writing of the company’s decision on the grievance and notified of your right to appeal against that decision if you are not satisfied with it.
In the event that you feel your grievance has not been satisfactorily resolved, you may then appeal in writing within five working days of the grievance decision.
On receipt of your appeal letter, a more senior manager (who again may not be the person to whom your appeal was addressed) shall make arrangements to hear your grievance at an appeal meeting and at this meeting you may again, if you wish, be accompanied by a trade union official or a fellow employee of your choice. You must take all reasonable steps to attend the grievance appeal meeting.
Following the meeting, the senior manager will endeavour to respond to your grievance as soon as possible and, in any case, within five working days of the appeal meeting. If it is not possible to respond within this time period, you will be given an explanation for the delay and be told when a response can be expected. You will be informed in writing of the Company’s decision on your grievance appeal.
This is the final stage of the grievance procedure and the Company’s decision shall be final.
Ex-employees may also raise grievances after their employment has ended. In this case, the grievance procedure set out above will continue to apply, unless both parties agree in writing that a modified form of grievance procedure will apply instead. Under the modified grievance procedure, you must set out the details of your grievance in writing and the Company will then formally respond in writing without the need for a grievance meeting and without a right of appeal.
If your complaint relates to your dissatisfaction with a dismissal decision, you should not invoke the grievance procedure but should instead appeal against that decision in accordance with the appeal procedure with which you will have been provided.
The Company believes that, wherever possible, complaints are best dealt with on a local level between the complainant and the service or Senior Management Team, who can be contacted at:
East View Housing Management Ltd
1A Amherst Road
Bexhill on Sea
Tel: (01424) 850033
If a local process does not satisfy either of the parties, the case should be referred to the Care Quality Commission, which can be contacted at:
Care Quality Commission
National correspondence Citygate
Newcastle upon Tyne