Our Key Policies & Procedures

We have produced a full procedure file which includes the following policies and is available to view on request:

  • Policy 1. Induction
  • Policy 2. Training
  • Policy 3. Qualifications
  • Policy 4. Appraisal
  • Policy 5. Confidentiality
  • Policy 6. Equal opportunities and dignity at work
  • Policy 7. Racial discrimination, harassment and abuse
  • Policy 8. Company disciplinary procedure
  • Policy 9. Rights to search
  • Policy 10. Complaints procedure
  • Policy 11. Harassment, Bullying & Aggression by staff towards staff
  • Policy 12. Recruitment
  • Policy 13. Redundancy
  • Policy 14. Supervision
  • Policy 15. Time keeping
  • Policy 16. Personal relationships at work
  • Policy 17. Alcohol and drugs
  • Policy 18. Staff personal files and records
  • Policy 19. Job description & person specification
  • Policy 1. Organisation's conduct of service
  • Policy 2. Business premises, management & planning
  • Policy 3. Access to company premises
  • Policy 4. Environmental management for the company's office
  • Policy 5. Data protection
  • Policy 6. Data Act information
  • Policy 7. Annual development plan for quality assurance
  • Policy 8. Policies procedures and codes of practice
  • Policy 9. Criminal records
  • Policy 10. Whistle blowing
  • Policy 11. Compliments and recommendations
  • Policy 12. Smoking
  • Policy 13. Mobile phone use
  • Policy 14. Lone working
  • Policy 15. Referrals to POVA Register
  • Policy 16. Use of computers at work
  • Policy 17. Responsive services
  • Policy 18. Maternity
  • Policy 19. Paternity
  • Policy 20. Home Security
  • Policy 21. Identity card
  • Policy 22. Key holding
  • Policy 23. Home records
  • Policy 24. Overseas workers
  • Policy 25. Missing persons
  • Policy 1. Vulnerable service users
  • Policy 2. Safe guarding of services users from abuse
  • Policy 3. Needs that challenge, violence and aggression
  • Policy 4. Risk assessment
  • Policy 5. In the event of death of a service user
  • Policy 6. Provision of Responsive services
  • Policy 7. Monitoring & accountability
  • Policy 8. Continuity of care
  • Policy 9. Professional boundaries
  • Policy 10. Care needs assessment
  • Policy 11. Range of activities and limits to responsibility
  • Policy 12. Preparing a service users contract
  • Policy 1. Autonomy & independence
  • Policy 2. Lifestyle planning
  • Policy 3. Personal support
  • Policy 4. Sexuality
  • Policy 5. Privacy & dignity
  • Policy 6. Education and occupation
  • Policy 7. Community Links and social inclusion
  • Policy 8. Advocacy
  • Policy 9. Religion and beliefs
  • Policy 10. Equality and diversity
  • Policy 11. Meeting needs
  • Policy 12. Service users who may lack mental capacity
  • Policy 13. Relatives, Friends and Carers
  • Policy 14. Medication
  • Policy 15. Non-compliance with medication policy
  • Policy 16. Collection of prescriptions
  • Policy 1. Handling of service users money
  • Policy 2. Gifts & legacies
  • Policy 3. Implications of the Mental Capacity Act 05 for the handling of service users money
  • Policy 4. Investigation of financial irregularities
  • Policy 5. Self-funders & personal budget holders

    • Policy 1. Accident reporting
    • Policy 2. Resuscitation
    • Policy 3. C.O.S.H.H
    • Policy 4. Fire Safety
    • Policy 5. First Aid
    • Policy 6. Food Hygiene

    Details of our insurance cover

    East View Housing Domiciliary Support Services is insured by:
    AON Limited
    Insurance House
    125 - 129 Vaughan Way
    Leicester
    LE1 4SB
    (0116) 2807085.